Texas HVAC
Software that answers the call for your HVAC company.
When your technicians are on a roof or in an attic, the phone still rings. Genesis answers callers, offers open times, confirms service visits and follows up on estimates, so a customer is not left waiting.
What Genesis does
- Calls answered while crews work
- Estimates followed up
- Service visits confirmed
What Genesis handles
Missed call text back
When a call goes unanswered, the caller gets a text right away, so a missed call turns into a conversation instead of a lost job.
Google review requests
After each service visit, Genesis asks the customer for a Google review, every time, without your team having to remember.
Calls, quotes and appointments
Callers get answers from information you approve, open times are offered, quotes are followed up and appointments are confirmed.
Genesis also builds custom workflows around how your HVAC company runs its own estimates, dispatch and maintenance follow up.
Plans
Level 01
Business Recover
$750per month
plus $500 setup
1 user
Level 02
Business Grow
$1,750per month
plus $1,500 setup
Up to 5 users
Level 03
Business Operate
$4,500per month
plus $10,000 setup
Up to 25 users
Questions
What does Genesis do for an HVAC company?
Genesis answers common caller questions from information you approve, offers open times, confirms service visits and follows up on estimates. Anything that needs a person goes to a person on your team.
What happens with an urgent call in a heat wave?
You decide what counts as urgent when Genesis is set up. Those calls are routed to a person on your team instead of waiting in a queue.
Does Genesis text back a missed call?
Yes. When a call to your HVAC company goes unanswered, Genesis texts the caller back so the missed call becomes a conversation. A person on your team handles anything beyond the wording you set up together.
Can Genesis ask my customers for Google reviews?
Yes. After a job, Genesis sends a request for a Google review on behalf of your HVAC company, so asking happens every time instead of when someone remembers.
Can Genesis build something specific to how we work?
Yes. Genesis builds custom workflows around your own process, including your estimate, dispatch and maintenance reminder steps. Tell us what your team does by hand today and we build it.
What do the plans cost?
Levels are $750, $1,750 and $4,500 a month, each with a one time setup fee of $500, $1,500 and $10,000. See the pricing page for what each Level covers.
Does a person approve what goes out?
Yes. Genesis drafts the follow up and a person on your team approves what goes out under your name.
Do I have to replace my phone, calendar or CRM?
No. Genesis reviews your current setup first and keeps the systems that work. The goal is a better connected operation, not a replacement for its own sake.
Genesis is software. We do not lend, place or arrange funding.